Recent studies indicate that Emotional Intelligence (EQ) influences behaviour in a wide range of domains including school, community, and the workplace.
At the individual level, it is believed to relate to academic achievement, work performance, our ability to communicate effectively, solve everyday problems, build meaningful interpersonal relationships, and even our ability to make moral decisions.
Emotional competence refers to the personal and social skills that define how effectively individuals perceive, understand, reason with and manage their own and others’ emotions and feelings.
These skills are important at work, because emotions are an inherent part of workplace activities at all levels.
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